Refund and Return Policy

Pickleball Connect will accept the return of any qualifying equipment purchased from our company within 15 days after you receive your order.

NEW EQUIPMENT:

Equipment being returned for a full product refund (minus any shipping fees) must be in brand new condition (never used) and in original packaging and purchased within 15 days after you receive your order. This does not include FINAL SALE items.

SALE, CLEARANCE, USED & DEMO PRODUCTS

All sale, clearance, used & demo products are FINAL SALE.

FOOTWEAR:

For hygienic reasons, we cannot accept the return of used footwear- only new/never worn footwear can be returned for credit or refund.

WHERE TO RETURN:

All in-store and online purchases may be returned to Pickleball Connect provided it falls within the returns policy parameters.

A verbal or written return authorization is required for all returns. Please call or email requesting a return on an item and the reason for the return. Ship item(s) back to the address below along with a copy of your purchase invoice or order confirmation with a note which includes your name, address, and phone number.

Customers are responsible for shipping fees on return shipments for refund or exchange. Most exchanged shipments can be shipped back to the customer at no extra cost. Return shipping must be a pre-paid, traceable method to ensure safe delivery.

RETURN ADDRESS:

Pickleball Connect

3520 43 Street SW

Calgary, Alberta

T3E 3P5

PRICE ADJUSTMENT POLICY:

If a regular-priced, in-stock item goes on sale within 7 days of the date you purchased it, you are entitled to a price adjustment. You will be given store credit for the difference in the original purchase price and the sale price. Pickleball Connect will not offer price adjustments for Black Friday, Cyber Monday, Boxing Week, Warehouse Sale, flash sales, or time-sensitive promotions. In order to receive a price adjustment, contact us by phone or email (info@pickleballconnect.ca)

PADDLE WEIGHT REQUESTS:

Paddle weight requests are welcomed at no additional charge and will be fulfilled to the best of our ability as inventory allows. We unfortunately cannot guarantee weight requests, however when the exact weight is not available we will fulfil the order the with a paddle that is +/- 0.1oz within the requested weight. Beyond a +/- 0.1oz the shipping department will contact you with alternative weight options. All shipping fees associated with paddle returns based on unsatisfactory weights are the responsibility of the customer.

HOW MUCH IS 0.1oz?:

Have you ever stressed out about getting an exact weight on your paddle? You shouldn’t. A tenth of an ounce (0.1oz) is about the weight of a penny. Try holding your paddle and then placing a penny on it. Can you feel a difference? If you thought you did, try doing it again blindfolded with someone else putting the penny on. If you don’t already have it in your head that you can feel the difference, you won’t.